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How Nbanee Handles Your Personal Information

Your privacy matters to how we run things here. This policy covers what data we collect when you open an account, make deposits through bKash, Nagad, or Rocket, and use the platform — and it tells you exactly how we protect and manage that…

Account Data ProtectionPayment PrivacyCookie ControlsData Access Rights
Nbanee How Nbanee Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you want to ask about the data we hold, request a correction, or raise a concern about how your information has been handled, our support team is the right place to start. We aim to respond to all privacy-related requests within a reasonable timeframe and will confirm receipt as soon as your message arrives.

Email Support Send your data request or privacy question directly to our support address. Include your registered account email so we can locate your records quickly.
Live Chat Reach the support team via live chat on the platform. For account-specific privacy questions, have your account details ready before you start the session.
Account Settings Some data preferences — including marketing communications — can be managed directly inside your account settings without needing to contact us.
HOW WE PROTECT YOUR DATA

Data Handling, Cookies, and Account Security

We use SSL encryption across all account and payment activity, so data moving between your device and our platform stays private. Cookie settings can be reviewed and adjusted through your browser at any time. We retain your account data for as long as your account is active and for the period required by applicable legal obligations after closure. To request access to your personal data or ask us to delete it, contact support with your registered details.

SSL Encryption

All data transmitted through the platform — including bKash, Nagad, and Rocket transactions — is protected by SSL. Your payment details are never stored in plain text on our systems.

Cookie Policy

We use functional and analytical cookies to keep your session active and understand how the platform is used. You can disable non-essential cookies through your browser settings at any time.

Data Retention

Account information is held for the duration your account remains open and for the legally required period afterward. We do not hold data beyond what operational and compliance needs require.

Your Rights

You can request a copy of your personal data, ask for corrections, or request deletion by contacting support. We'll confirm your identity before processing any such request.

Common Questions About Your Privacy on Nbanee

Here are the questions we hear most often about how we handle account and payment data. If your question isn't covered below, contact our support team directly.

We collect your name, contact details, and the payment method you register — such as bKash, Nagad, or Rocket. Device and session data is also collected to secure your account access.

We do not sell your data. We may share information with payment processors like bKash, Nagad, and Rocket only as needed to complete your transactions, and with regulatory bodies where required by law.

Contact our support team with your registered account email. After verifying your identity, we'll provide a summary of the data we hold linked to your account.

Yes. Submit a deletion request through support. We'll process it in line with our retention obligations — some records must be kept for a defined period under applicable legal requirements.

Transaction records from bKash, Nagad, and Rocket are stored securely and used only for payment verification, dispute resolution, and account history. They are not used for advertising purposes.

Your rights depend on your local law and eligible region. Where applicable, you have the right to access, correct, or request deletion of your data. Contact support to start that process.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.